WEMET Media Product Return Policy

1. Return Restrictions

  • Defective Product Returns: Customer may return most defective Products directly to Seller within ten (10) days of invoice date and receive, at Seller’s option, credit, replacement, exchange, or repair. After ten (10) days, only the manufacturer warranty applies.
  • Restricted, Repair-Only Returns: Certain Products can only be returned for repair. Contact the manufacturer for instructions/process and for the authorized service center in Customer’s vicinity.
  • Restricted, Manufacturer-Only Assistance: Certain Products cannot be returned to Seller for any reason—without exception—and Customer must contact the manufacturer directly for any needed assistance.
  • Special Orders: Products that are specially ordered are deemed non-returnable or may have unique return restrictions provided at the time of sale. Customer shall be notified that an item is special order and it will be noted on the estimate and finalized invoice.
  • Non-Defective Product Returns: Customer may return most non-defective Products within ten (10) days of invoice date and receive, at Customer’s option, credit or exchange, except that an automatic Seller restocking charge will reduce the value of any such credit or exchange by a minimum of twenty-five percent (25%). Acceptance or return may need validating through photos or video.

2. Customer Shipment of Returned Merchandise

  • Return Merchandise Authorization (RMA) Number: No returns of any type will be accepted by Seller unless accompanied by a unique RMA number, which Customer may obtain by providing the following information to WEMET Media: customer name, applicable invoice number, product serial number, and details of Customer’s issue with the product. Customer has five (5) days to return a Product after the applicable RMA is issued. WEMET Media reserves the right to refuse any UNAUTHORIZED returns: those that occur after the five (5) day period or those involving Products that are unaccompanied by valid RMA’s.
  • Returned Products Must Be Complete: All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. WEMET Media reserves the right to refuse the return of incomplete Products/Packaging. In addition, WEMET Media will charge a minimum twenty-five percent (25%) restocking fee for returns that are accepted.
  • Responsibility for Shipping Costs: Customer is responsible for the cost of shipping returned items; Seller is responsible for the cost of shipping replacements or exchanges of returned items and will match Customer’s shipping method.
  • Customer Shipping Insurance: Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide transit info and proof of delivery. WEMET Media is not responsible for loss during such shipment.

3. Merchandise Damaged in Transit

  • Refusal/Receipt of Damaged Products: If a package containing items purchased from Seller arrives at Customer’s address DAMAGED, Customer should REFUSE to accept delivery from the carrier. If Customer does accept delivery of such a package, Customer must:
    • Note the damage on the carrier's shipping manifest so that Seller may file a claim (photo copy or take a photo for your records);
    • Save, as is, the merchandise AND the original box and packaging it arrived in;
    • Customer shall take photos of all sides of the box along with a photo of the serial number sticker on the box. If product damage was concealed until the product was opened from its packaging, the customer will need to additionally take photos of the manufacturer’s sticker on the units as well as the damage on the unit;
    • Promptly notify us either by calling WEMET Media to arrange for the carrier’s inspection and WEMET Media will arrange pickup of the damaged merchandise.
    If Customer does not so note the damage and save the received merchandise and does not so notify Seller within ten (10) days of delivery acceptance, Customer will be deemed to have accepted the merchandise as if it had arrived undamaged, and Seller’s regular return policy, as described in sections 1 and 2 above, and all current manufacturer warranties and restrictions will apply.

4. Credits

Any credit issued by Seller to Customer under this return policy must be used within two (2) years from the date that the credit was issued and may only be used for future purchases of Product and/or Services. Any credit or portion thereof not used within the two (2) year period will automatically expire.

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